Can't find your answer? Email support@pearsonjones.com. We reply within one business day.
Orders and shipping
How much is shipping?
Shipping is a flat rate of $6.99 per order anywhere in the United States, shown at checkout before you pay.
Where do you ship?
We currently ship to the United States only.
How long will my order take?
Orders are processed in 3 to 4 business days and then take 3 to 6 business days in transit, so most orders arrive within 6 to 10 business days.
How do I track my order?
We email you a tracking number and link as soon as your order is dispatched. You can also visit our Track Your Order page.
Can I change my shipping address?
Yes, but only before your order is dispatched, so email us as quickly as possible with your order number.
My order is late. What should I do?
If your order passes the estimated delivery window, email us with your order number and we'll help track it down.
Returns and exchanges
What is your return policy?
You have 30 days from delivery to request a return for a full refund or exchange. Items must be unworn, unwashed and have all tags attached. There are no restocking fees.
Who pays for return shipping?
You pay for return shipping on change-of-mind returns. If an item arrived faulty, damaged or incorrect, we cover it.
How do I start a return?
Email support@pearsonjones.com with your order number and the items you'd like to return. We'll reply with instructions and the correct return address.
How long do refunds take?
Approved refunds are processed within 5 business days to your original payment method. Your bank may take a further 5 to 10 business days to show it.
Can I exchange for a different size?
Yes. Request a return within 30 days of delivery and tell us the size or color you'd like instead. Exchanges are subject to availability.
My item arrived damaged. What now?
Email us as soon as possible, ideally within 7 days of delivery, with your order number and a photo. We'll arrange a replacement or a full refund at no cost to you.
Sizing and fit
How do I find my size?
Email support@pearsonjones.com with your height, weight and usual US size and we'll help you choose.
I'm between sizes. Which should I choose?
Pick your usual size. If you're between two sizes, go with the larger one. Still unsure? Email support@pearsonjones.com.
Payment and security
Which payment methods do you accept?
We accept major credit and debit cards. Every payment option available to you is shown at checkout.
Is checkout secure?
Yes. Checkout is handled by Shopify over an encrypted connection, and we never see or store your full card details.
What currency are your prices in?
All prices are in US dollars.